Frequently Asked Questions
Shipping questions
How long will my item take to arrive?
As is the nature of global shipping, delivery times can vary significantly between locations. Check your shipping notification emails for a tracking number to find an estimate on your delivery.
I didn't get all of my items?
We ship from multiple warehouses in different locations. Some items in your order may be dispatched in multiple packages from different locations. Please check your tracking details.
My items arrived damaged
Please take photos of the packaging as it was delivered, as well as the damaged item. Please follow the returns process below.
My items have not arrived after 60 days
Please check your tracking details provided in your shipping notification email. If there is a problem, contact us so we can check on your delivery.
Customs and duties
It is the responsibility of the purchaser to cover any applicable import fees in you local country.
Returns questions
I need to return my item
You can see our return policy and start a return here
About us
Where are you based?
We are an Australian business, head quartered in Adelaide, South Australia.
Do you have a store?
We are online only.